Before you Travel
Pre-Travel Checklist
Checking Into Your Flight
Flight Issues: Who to Call

Your Arrival in Mexico
Immigration Form
Ground Transportation

While in Mexico
DSG Wristband Keycard
Booking Excursions

Preparing to Return Home
Pre-Travel Checklist
Departure Information
Lobby Departure Times
Forms

Frequently Asked Questions

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Before You Travel

Pre-Travel Checklist:

• Don't forget your Passport!
• Cash — It’s nice to tip your servers at the resort, as well as the guides or drivers if you go on an excursion or leave the property. Be sure to bring small bills ($1, $5, $10) as well, because the resort may or may not be able to provide change for larger bills.
• Bank / Credit Card Travel Notice — Be sure to let your bank and/or credit card company know that you are traveling so they don’t put a hold on your card if you use it.
• Cell Phone Company — Depending on your carrier, you may or may not need to select an international plan if you want to use your phone while in Cabo. Check with your cell phone provider for more details.
• Resort Contact Information — The phone number for the Hyatt Ziva resort is: 011-52-624-163-7730. Give this number to a family member or other emergency contact, especially if you are not planning on adding an international phone plan. If someone should need to use this number, they can ask for your name, & the hotel will find you as soon as possible.
• Masks — The airlines and resort require masks to be worn, so be sure to bring enough for the duration of your stay.
• Immigration Form — Keep the half of the immigration form returned to you when you went through Customs upon your arrival – you will need to present the form again when you check-in at the airport in Mexico. TIP: Verify you have the form on Wednesday, February 16. If you lose this form, be sure to stop by AmStar’s booth in the lobby and let AmStar know – they will make arrangements to take you to the airport early and get you a new form.

Checking In To Your Flight

• To check in online — Go to the airline website or their app 24 hours ahead of your departure time; if you opt to check-in this way, be prepared to verify your passport at your gate. Your e-ticket will need to be on your phone. Please note: if you are a part of a group reservation (meaning you share your confirmation number with multiple people) you may not be able to check-in online and would then need to check in at the airport.
• To check in at the airport — Go to the departures desk for the airline you are flying to get your printed ticket.
• Make sure to arrive 2-3 hours before your flight. You will need a mask, and don’t forget your passport!

Flight Issues: Who to Call

We have partnered with LUXE Travel to assist with flight reservations and changes. Should you need to adjust your flight for any reason, such as if you:

• test positive for COVID before you travel,
• encounter cancellations or miss your flight on the day of travel,
• need to return home due to an emergency while in Cabo,
• or test positive for COVID before your return home.

LUXE is able to assist in the rebooking process. We will have a dedicated agent on call during peak travel hours as indicated below, and we also have a 24-hour emergency line should you need assistance outside of those peak hours.

Peak Assistance Hours:

• February 12, until 1pm CST
• February 16, 10 am – 5 pm local time in Cabo
• February 17, until 10 pm CST

Phone: 949-468-0702

• No code is necessary.

24-Hour Assistance

• Phone: 682-233-0955
• Refer to code: HVS3B3C DSG

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Your Arrival in Los Cabos, Mexico

Immigration Form

• When you arrive in Cabo, you will be given some forms to fill out about your stay. You will need to present these forms at Customs.
• If you would like to print the Immigration form & fill it out ahead of time, you can do so by following the link below. The Immigration form must be printed front and back on a single sheet of paper or you will be asked to re-fill out the form at the Customs desk.

  ***Immigration Form***

Ground Transportation

• AmStar is handling our ground transportation, and they will be at the airport to pick you up upon your arrival in Cabo.
• Once you make it through Customs, you will go all the way through the airport, out the doors, and across the street to pole #7. There you will see AmStar waiting for you in their blue, printed shirts, khakis, and name badges holding DSG signs.
• If your flight is canceled or delayed enough to cause you to miss your connecting flight, email Josue Taracena at ataracena@amstardmc.com with your new flight itinerary, and he will make arrangements for AmStar to pick you up at your new arrival time.

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While you are in Los Cabos, Mexico

DSG Wristband Keycard

• You will be given a red DSG wristband upon check-in that acts as your key card to your room. You will be able to tell who all is in the DSG group based on those red wristbands!

Booking Excursions

• AmStar will be hosting a Breakfast Presentation on Sunday, February 13 at 9 am in the San Francisco, Igancio, & Luis Conference Room (udpated). This short presentation will feature popular excursions, and you will be able to ask questions and book excursions after the presentation.
• AmStar will also have a booth in the lobby after the presentation on Sunday, February 13 until 1 pm and again on Monday, February 14 from 9 am – 1 pm. This booth will be exclusive to our customers who want to book off-site excursions.
• NOTE: While you may encounter people who will sell you excursions on the beach, we are not able to verify whether those transactions are legitimate. AmStar is our verified and trusted partner for booking off-site excursions.

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Preparing to Return Home

Pre-Travel Checklist

• Don't forget your Passport!!!
• Negative COVID Test — Grab a printed copy of your test results and take a picture on your phone. Have your test results accessible and available when you check-in at the airport, board the plane and go through Customs to re-enter the United States.
• Immigration Form — Bring the half of the immigration form returned to you when you went through Customs upon your arrival – you will need to present the form again when you check-in at the airport in Mexico. If you lose this form, be sure to stop by AmStar’s booth in the lobby and let AmStar know – they will make arrangements to take you to the airport early and get you a new form.

Departure Information

• AmStar will be back at their booth in the lobby on Wednesday, February 16 from 9 am – 1 pm to answer any questions you might have about your departure arrangements. Even if you have extended your stay past February 17, you can still visit the booth on Wednesday the 16th to ask any questions about your departure arrangements.
• Or you can reach out to Josue Taracena with AmStar at ataracena@amstardmc.com.

Lobby Departure Times

• Find your name in the grid below for your lobby pick-up time. You will need to be entirely checked out of your hotel room, with any charges paid by your pick-up time.
• If you have any further adjustments to your return flight, you will need to stop by AmStar’s desk in the lobby to confirm your pick-up time.

Immigration Form

• Make sure you have your Immigration Form with you, as you will be required to present it at the airport upon check-in.

Attestation Form

• Upon your arrival at the gate, you will be asked to present your negative COVID test results and fill out at Attestation Form. This Attestation Form must be completed by all passengers over the age of 2 and confirms that each passenger does not have COVID.

Lobby Pick-up Times

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Frequently Asked Questions

How to call the US from Mexico?

• You can call a US landline or cellphone number from Mexico by first dialing Mexico’s exit code “00”, followed by the US country code “1”, and then the destination number. So, you would first dial 001 and then the 10-digit phone number of the person you would like to reach.

Do I have to have an international phone plan?

• Not necessarily. If you do not want to incur charges for an international plan, leave your phone on airplane mode. Once you check-in and can connect to the hotel wifi, you can access your email, social media, or iMessages (iPhones only) via the internet instead of your data plan.
• You can also download WhatsApp to create group messages that will allow you to communicate via wifi if you do not have an iPhone or if the people you want to be able to communicate with do not have iPhones.

What happens if I test positive for COVID?

• Resort — The resort will ask you to quarantine in your room until you test negative. Food, water, juice, and fresh towels will be brought to your room on a consistent schedule. Once you test negative, you can make arrangements to return to the US. If your guest would like to stay with you, they can do so. However, they will be treated as a positive COVID case and will also be quarantined to the room, as well.
• Flights — As soon as you learn of your positive test result, reach out to one of the two numbers below based on the time of day to cancel your flight. Once you test negative, call 949-468-0702 or 682-233-0955 (24-Hours — Refer to code: HVS3B3C DSG) to make arrangements to return to the US.
• Amstar DMC — As soon as you learn of your positive test result, email Josue Taracena with AmStar at ataracena@amstardmc.com. Once you test negative and have your new flight arrangements, email Josue Taracena again at ataracena@amstardmc.com again with your flight details. He will arrange for your new lobby pick-up date & time.

If I test positive for COVID, can my guest stay with me? OR If my guest tests positive for COVID, can I stay with my guest?

• Yes, you can decide to quarantine together even if one of you tests negative. However, if both people decide to stay, both people will be treated as positive cases and will be expected to quarantine to the room. Food, water, juice, and fresh towels will be brought to your room on a consistent schedule. Once you both test negative, you can make arrangements to return to the US.

What happens if my flight is canceled or delayed?

• If your flight is canceled or delayed enough to cause you to miss your connecting flight, call one of the two numbers provided below, based on the time of your adjustment. LUXE Travel will then help get you on another flight & will communicate with AmStar to adjust your pick-up time if needed.
• Peak Assistance Hours:
  • February 12 (until 1pm CST)
  • February 16 (10 am – 5 pm local time in Cabo)
  • February 17 (until 10 pm CST)
  • Phone: 949-468-0702 — No code necessary
  • 24 Hour Assistance: 682-233-0955 — Refer to code: HVS3B3C DSG

Are any of the agenda items still scheduled?

• While most of the agenda has been canceled, AmStar will still hold a breakfast presentation to talk about popular excursions. After the presentation, you can ask questions or work with AmStar to book your excursions.

Can I drink the water in Mexico?

• While the hotel does have a water filtration system, we recommended drinking bottled water. You will have bottled water in your room and can request it throughout the hotel.